![]() Chatbots thereby address the underlying complexity and the originating need for them- Ability to interact with complex technical systems in a humanized way. ![]() ![]() With years of delivering digital transformations, we have seen that typical enterprises with an application landscape ranging from 500 to 5,000 apps see chatbots as the tool to bridge the gap between disparate systems by providing a single interface to business users. The smarter cognitive assistants add value with a simplified process and reduced SLA, reduction in overhead costs, superior experience and boost in productivity. With these added capabilities, enterprises are entering the era of ‘Smarter Cognitive Assistants’ from the traditional ‘Dumb Scripted Chatbots’. Chatbots have been around in the market for a while now, but with added capabilities of Artificial Intelligence (AI), Machine Learning and Natural Language Models, the applicability of these chatbots in enterprise scenarios has been boosted significantly.
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